Intryc simplifies customer support operations using AI-powered ticket scoring, insights, and agent training tools. By aligning with your SOPs, it ensures consistent service quality while reducing manual review efforts. The platform ingests help desk data and knowledge base articles, enabling teams to create fully customizable evaluation criteria for seamless process optimization.
Key benefits include:
- AI ticket scoring: Automatically evaluates tickets against SOPs with 90% precision, reducing human error and saving time.
- Customizable criteria: Build unlimited, tailored evaluation rules to match your unique workflows and compliance needs.
- Help desk integration: Syncs with existing help desk systems and knowledge bases for unified data analysis.
- Performance insights: Provides actionable analytics to improve agent efficiency and customer satisfaction.
- Agent training: Offers simulations and coaching tools to enhance both human and bot agent performance.
Perfect for customer support teams seeking to streamline ticket reviews, boost agent performance, and elevate overall customer experience with minimal manual effort.
